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Most iStudix problems are solved by refreshing the page, checking your internet connection, and making sure you’re using www.istudix.app. Find your symptom below for specific fixes.
Make sure you typed the full address with www: https://www.istudix.app/. Then refresh the page, or try a different browser.
Check that you’re using the same sign-in method and email you used to sign up. Clear your browser cache or try a private window. If you still can’t sign in, contact support.
Check your connection and confirm the file opens on your device. Try uploading again, and for large files allow extra time to process. See Upload your study materials.
Check your spam or junk folder. Ask the sender to confirm your email address and resend it. See Invitations.
Make sure your material finished processing. Ask specific questions, and keep related materials in the same notebook.

If that didn’t work

Email mail@justgenius.ai and include your account email, what you were trying to do, any error message, and a screenshot if possible.